Wellness, Delivered with Confidence
At WellzOn, we are committed to providing a seamless and secure wellness experience—whether at home, in a clinic, or on demand. Your safety and well-being are our top priorities. Below, we outline the key measures we take to ensure a trusted environment for both clients and providers, along with mindful guidelines to enhance your experience on WellzOn.
Overview
At WellzOn, we are dedicated to providing a safe, professional, and high-quality wellness experience for every client and provider. Our Trust & Safety Team works to ensure that each session—whether in-home, at a clinic, or on demand—is conducted with the highest standards of security, respect, and professionalism. We actively foster a community of trust, take swift action on inappropriate behavior, and uphold the core values of WellzOn.
Vetted & Trusted Professionals
You can trust that every provider on the WellzOn platform has undergone a thorough vetting process, including license and certification verification, background checks, and identity confirmation—powered by Verisys [Insert hyperlink to verisys website and use Verisys logo]. Additionally, we implement ongoing monitoring and quality control to maintain the highest safety standards Additionally, WellzOn monitors service quality and customer feedback to uphold safety and professionalism across the platform. You can book with confidence knowing that our providers meet industry standards for expertise and trustworthiness.
Preparing for Your Appointment
Whether it’s your first time booking a wellness service or you’re a returning client, here are a few helpful guidelines to ensure a smooth and comfortable experience:
- Hygiene: Freshen up before your appointment to enhance your overall experience and show consideration for your provider.
- Pets: We love pets too! But for a distraction-free session, we recommend keeping them in a separate, safe area during your appointment.
- Smoking and substance Use: Please ensure your space is smoke-free before your provider arrives, as some may have sensitivities or allergies.
- Alcohol & Wellness Services: Alcohol consumption before a session is not recommended and may result in the provider declining the appointment for safety reasons.
- Mutual Respect: WellzOn is built on professionalism and respect. Clients must remain properly covered during sessions, and all interactions must be appropriate. Any inappropriate behavior, misconduct, or harassment will result in immediate removal from WellzOn.
Clear & Secure Communication
The WellzOn app is the best way to communicate with your provider. Before your session, use the in-app chat to:
- ✔️ Discuss areas of focus and any injuries or allergies
- ✔️ Share special requirements, such as prenatal care or accessibility needs
- ✔️ Provide parking details or location instructions
- 🔒 For your privacy, your personal phone number will never be shared with the provider.
By keeping all communication within the WellzOn app, we can quickly assist with any concerns and ensure a smooth booking experience.
Zero Tolerance Policy
WellzOn is committed to maintaining a safe and inclusive community. We have a strict zero-tolerance policy for:
- 🚫 Sexual misconduct or inappropriate behavior
- 🚫 Harassment, discrimination, or disrespectful conduct
- 🚫 Violations of our community and safety standards
Any client or provider found violating these policies will be immediately removed from WellzOn and may be subject to further action.
Reporting a Safety Concern
- Your safety is our top priority. If you ever feel uncomfortable or experience an issue, please report it immediately through the in-app reporting feature. All reports are confidential and reviewed by our Trust & Safety Team We take swift action to investigate and resolve concerns You can also contact support@wellzonapp.com for urgent matters
- WellzOn is here to protect your well-being, so you can book with confidence.
- At WellzOn, your safety, comfort, and trust come first. Whether you're a client seeking wellness services or a provider delivering care, we are committed to fostering a secure, respectful, and professional experience for everyone.
- For more details, visit our Help Center or reach out to our Trust & Safety Team anytime.
Overview
At WellzOn, the safety and well-being of our providers is our top priority. Our Trust & Safety Team is dedicated to ensuring that every session booked through WellzOn is secure, professional, and stress-free. We are committed to fostering a community of respect, taking swift action against inappropriate behavior, and supporting you throughout your journey on WellzOn.
Client Ratings & Quality Assurance
To maintain a high-quality experience for our providers, we have implemented a provider-first rating system:
- Anonymous Provider Ratings: After each appointment, you can rate your client’s behavior and experience anonymously.
- Trust & Safety Review: Our team reviews all ratings below four stars to identify any recurring issues.
- Client Accountability: Clients with consistently low ratings undergo investigation, and appropriate actions are taken to maintain a respectful provider-client relationship.
This system ensures you work with quality clients, adding an extra layer of confidence when accepting appointments.
Preparing for Your Appointment
Whether you’re new to WellzOn or have years of experience, following these guidelines will help you feel prepared and confident before each session.
1. Environment & Communication
- We encourage clients to communicate any special requirements through the app, but reaching out proactively can enhance the experience.
- Use the in-app chat to discuss accessibility medical needs, pets, space setup, and service preferences (e.g., oil vs. lotion).
- Providers may cancel the appointment if they determine that the client's accessibility needs cannot be adequately accommodated before the session begins.
2. Hygiene & Professionalism
- To ensure a great experience, we recommend carrying a travel-friendly hygiene kit for freshening up between appointments.
- Maintaining a professional and clean appearance helps establish trust and confidence with your clients.
3. Smoking & Fragrances
- Many clients are sensitive or allergic to smoke. If you smoke, please be mindful and ensure your clothing and equipment are free from strong odors before arrival.
4. Draping & Professional Conduct
- As a licensed professional, you are required to follow proper draping techniques and adhere to local regulations for wellness services.
- WellzOn strictly enforces ethical guidelines to ensure that all clients and providers feel safe and respected during appointments.
5. Maintaining a Relaxing Atmosphere
- Ensure your phone is on silent and not used during the session.
- If using music for relaxation, commercial-free streaming is preferred to avoid interruptions.
Clear & Secure Communication
The WellzOn app is the best way to communicate with clients before and after appointments. Use the in-app chat to:
- ✔️ Confirm appointment details, injuries, or allergies
- ✔️ Discuss special requirements such as prenatal care or accessibility needs
- ✔️ Provide parking instructions and coordinate arrival
- 🔒 For your privacy, your personal phone number will never be shared with the client.
By keeping all communication within the WellzOn app, we can quickly assist with any concerns and ensure a smooth experience.
Zero Tolerance Policy
WellzOn is committed to creating a safe and inclusive space for all providers and clients. We strictly prohibit:
- 🚫 Sexual misconduct or inappropriate behavior
- 🚫 Harassment, discrimination, or disrespectful conduct
- 🚫 Any violation of professional or ethical guidelines
Any client or provider found violating these policies will be immediately removed from WellzOn and may be subject to further action.
Reporting a Safety Concern
Your safety is our top priority. If you experience misconduct or feel uncomfortable at any time, report it immediately through the in-app reporting feature.
- 🔹 All reports are confidential and reviewed by our Trust & Safety Team.
- 🔹 We take swift action to investigate and resolve concerns.
- 🔹 You can also contact support@wellzonapp.com for urgent matters.
WellzOn is here to protect your well-being, so you can focus on providing exceptional wellness services with confidence. At WellzOn, we believe that providers deserve a safe, supportive, and professional environment. Thank you for being part of our trusted wellness community!
Safe and Secure Payments with WellzOn
At WellzOn, all transactions must be completed through the WellzOn app using our secure escrow system powered by Trustap. This ensures that both clients and providers are protected, and payments are processed fairly and securely.
Why You Should Always Pay Through WellzOn
- Secure Transactions – Payments are held in escrow by Trustap until the service is completed, preventing fraud and ensuring fairness for both parties.
- Fraud Protection – Transactions made outside the app (e.g., CashApp, Zelle, or Venmo) cannot be tracked by our team, limiting the support we can provide in case of disputes.
- No Off-Platform Payments – Offering or accepting payments outside WellzOn is considered disintermediation and may result in permanent removal from the platform. This includes negotiating a lower price for services outside of the app.
- Tipping Through the App – WellzOn allows secure in-app tipping, ensuring both parties receive a receipt and the provider keeps 100% of their tip.
What to Watch Out For
🚨 WellzOn will never send you an invoice or request payments via:
- ❌ Western Union
- ❌ MoneyGram
- ❌ Liberty Reserve
- ❌ Cashier’s check
- ❌ Money order
- ❌ Cash transactions
⚠️ If you receive a suspicious payment request, report it immediately to
support@wellzonapp.com